Customer Service

Our care in manufacturing and shipping your order means that problems with our products are very rare indeed. It's a bad year if we have to replace more than one! However, should a DVD become damaged in transit, or prove faulty, we will replace it with another one featuring the same programme, without question.

Most of our NTSC DVDs and a few of our PAL DVD are DVD-Rs. They are made in a different manufacturing process than that used for standard DVDs. When DVD-Rs were first introduced, there were some problems with their compatibility with some DVD players. These are now almost non-existent, but if you do buy a DVD-R from us and it is not compatible with your DVD player, we will provide a full refund, including your postage.

Please do not return any faulty DVD before contacting us. We normally do not need to have faulty DVDs returned to us before sending a replacement.

If you experience any problem with one of our DVDs or need any kind of assistance or advice, please either email ask_avion@avionvideo.com or call the number shown below.

Postal Address:	Avion Video LLP Laurel Cottage Chillaton LIFTON Devon PL16 0HS U.K
Registered Office:	As above
Telephone:	01822 860378    [9am - 6pm U.K. time Mondays to Saturdays] [From outside the UK call +44 1822 860378]
E-mail:	ask_avion@avionvideo.com
VAT No:	GB 664 1894 08
A Limited Liability Partnership - Registered in England & Wales - LLP Number OC301750